Refund Policy

Return & Refund Policy

 

 

We want you to shop with confidence at godspeednewyorks.com. If you are not satisfied with your purchase, we are here to help.

 

1. Return Window

You may request a return within 7 days of delivery.

 

2. Return Eligibility

To be eligible for a return:

– Item must be unused, unwashed, and in original condition

– Original tags and packaging must be included

– Proof of purchase (order number or confirmation email) is required

 

3. Non-Returnable Items

The following items are not eligible unless defective or incorrect on arrival:

– Final sale/clearance items

– Gift cards

– Personalized/customized items

– Items damaged due to misuse

 

4. Return Process

Step 1: Email support@godspeednewyorks.com with:

– Order number

– Item(s) to return

– Reason for return

– Photos (if defective, damaged, or incorrect)

 

Step 2: We will review your request within 1-2 business days and provide return instructions if approved.

 

Step 3: Ship the item back using a trackable method.

 

5. Return Shipping Cost

– Customer pays return shipping unless the item is defective, damaged, or incorrect due to our error.

– Original shipping fees are non-refundable unless required by law.

 

6. Refund Processing

After we receive and inspect returned items, approved refunds are issued to the original payment method within 5-10 business days.

Bank/payment provider posting times may vary.

 

7. Exchanges

If you need a different size/color, contact us first. Exchange availability depends on stock.

 

8. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We will provide a suitable resolution.

 

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